Service quality from the guest's view

Service quality from the guest's view

by Frank Höchsmann (Author)

Dear Readers,
We describe some of the trends in the hotel and restaurant industry, but also some of the characteristics of the same, in this piece. The focus lies on service-quality seen from the guest´s point of view. Our practical checklists with more than 100 criteria for evaluation of the service quality help to analyse the service quality in hotels or restaurants. This is completed by the guest questionnaires.

Book Details

Publication Date
October 16, 2020
Publisher
ISBN
9783738666977
File size
1.2 MB